We are usually unable to cancel orders once they have been placed or dispatched. If your order has not yet been dispatched, please use our 'Contact us' form here or get in touch with us at support@shop.olivemagazine.com and we will do our best to help you if possible. Please note this will be during our business hours only and as such we may be unable to action cancellation requests that come in outside these hours.
We also are unable to cancel or refund items that are perishable or made to order such as personalised items or freshly baked bread. If your item is not perishable or personalised and you wish to return it, please use our 'Contact us' form here or contact support@shop.olivemagazine.com to discuss returns options. Please include your order number.
Please note, return postage costs are paid by the customer unless otherwise indicated. This does not affect your statutory rights.